In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 03, 2025 - 01:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage
Who: All tenants for CxEngage What: General maintenance Where: CxEngage Infrastructure at Enghouse Data Centers What do I need to do?: No additional customer actions will be needed
Completed -
The scheduled maintenance has been completed.
Jun 28, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 12:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 27, 16:22 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 27, 16:14 UTC
Scheduled -
Our engineering team will be performing standard maintenance on CxEngage
Who: All tenants for CxEngage What: General maintenance Where: CxEngage Infrastructure at Enghouse Data Centers What do I need to do?: No additional customer actions will be needed
Completed -
The scheduled maintenance has been completed.
Jun 28, 04:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 02:30 UTC
Scheduled -
As part of our ongoing commitment to providing a reliable and scalable platform, we will be performing a an essential maintenance to upgrade our database infrastructure. This maintenance includes:
- Upgrading the database engine to a newer version - Increasing the database instance capacity to support upcoming service expansions
Expected Impact: We expect the impact to be minimal, please note that during a very short period of time (2-5min) within the maintenance window:
- call routing to agents may be briefly affected.
We are taking every measure to ensure the process is as seamless as possible and completed within the allotted window. This upgrade is essential to ensure continued performance and reliability as we expand our platform capabilities.
Who: All tenants for CxEngage What: General maintenance Where: CxEngage Infrastructure at Enghouse Data Centers What do I need to do?: No additional customer actions will be needed
Completed -
The scheduled maintenance has been completed.
Jun 26, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 01:00 UTC
Scheduled -
Our engineering team will be performing standard maintenance on CxEngage
Who: All tenants for CxEngage What: General maintenance Where: CxEngage Infrastructure at Enghouse Data Centers What do I need to do?: No additional customer actions will be needed
Completed -
The scheduled maintenance has been completed.
Jun 21, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 12:00 UTC
Scheduled -
Our engineering team will be performing standard maintenance on CxEngage
Who: All tenants for CxEngage What: CxEngage Agent UI / General maintenance Where: CxEngage Infrastructure at Enghouse Data Centers What do I need to do?: No additional customer actions will be needed
Completed -
The scheduled maintenance has been completed.
Jun 20, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 UTC
Scheduled -
Our engineering team will be performing standard maintenance on CxEngage.
Who: All EU tenants for CxEngage What: CxEngage Agent UI / General maintenance Where: CxEngage Infrastructure at Enghouse Data Centers What do I need to do?: No additional customer actions will be needed
Completed -
The scheduled maintenance has been completed.
Jun 19, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 01:00 UTC
Scheduled -
Our engineering team will be performing standard maintenance on CxEngage
Who: All tenants for CxEngage What: General maintenance Where: CxEngage Infrastructure at Enghouse Data Centers What do I need to do?: No additional customer actions will be needed