All Systems Operational
Uptime over the past 90 days. View historical uptime.
CxEngage - North America Region Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Internal Tools ? Operational
CxEngage - Europe Region Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 13:00 UTC
Scheduled - CxEngage Planned Maintenance

Our engineering team will be performing standard maintenance on the CXQM Web services.

Who: CxEngage CXQM Web services
What: CxEngage CXQM Web services
When: Saturday November 16th, 2024, 13:00 UTC to 15:00 UTC
Where: CxEngage Infrastructure at Serenova Data Centers
What do I need to do?: No additional customer actions will be needed

Our Support Desk is available should you experience any issues: http://status.cxengage.com

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
Nov 15, 17:08 UTC
Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 13:00 UTC
Scheduled - Our engineering team will be performing Standard Maintenance to your CxEngage services.
We will also be updating our branding for Enghouse on the Agent UI (Skylight) login pages.

Who: All tenants for CxEngage
What: Standard Maintenance
Where: CxEngage Infrastructure at Enghouse Data Centers
When: Saturday, November 9th, 2024, 13:00 UTC to 15:00 UTC
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com
US = +1 800.793.0549, UK = +44 808.178.5513, NZ = +64 4.8318.707, AU = +61 2.8015.5378
Nov 8, 17:14 UTC
Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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