CxEngage Planned Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2025 - 01:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on

Who: All tenants for CxEngage

What: CxEngage Admin User Interface

Where: CxEngage Admin User Interface

What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549

UK = +44 770.015.6785

NZ = +64 4.8318.707

AU = +61 2.8015.5378
Apr 26, 2025 01:00-04:00 UTC
Uptime over the past 90 days. View historical uptime.
CxEngage - North America Region Under Maintenance
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Under Maintenance
Internal Tools ? Operational
CxEngage - Europe Region Under Maintenance
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Under Maintenance
Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Apr 26, 2025

Unresolved incident: CxEngage Planned Maintenance.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 23, 16:20 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage

Who: All tenants for CxEngage
What: Standard Maintenance
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Apr 23, 16:18 UTC
Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:00 UTC
Scheduled - Our engineering team will be performing Standard Maintenance to your CxEngage services.


Who: All tenants for CxEngage

What: CxEngage services

Where: CxEngage Infrastructure at Enghouse Data Centers

What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549

UK = +44 770.015.6785

NZ = +64 4.8318.707

AU = +61 2.8015.5378
Apr 16, 16:18 UTC
Apr 17, 2025
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 17, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 01:00 UTC
Scheduled - Our engineering team will be performing Standard Maintenance to your CxEngage services.


Who: All tenants for CxEngage

What: CxEngage services

Where: CxEngage Infrastructure at Enghouse Data Centers

What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549

UK = +44 770.015.6785

NZ = +64 4.8318.707

AU = +61 2.8015.5378
Apr 16, 16:16 UTC
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025
CxEngage (US): Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 13, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 01:30 UTC
Scheduled - Our engineering team will be performing updates to your CxEngage services.

Who: The Infrastructure for CxEngage
What: Standard Maintenance
Where: CxEngage Infrastructure at Enghouse Data Centers

What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com

The details of releases can be found here:
https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
Apr 13, 00:00 UTC
Apr 12, 2025
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 12:00 UTC
Scheduled - Our engineering team will be performing updates to your CxEngage services.

Who: The Infrastructure for CxEngage
What: Standard Maintenance
Where: CxEngage Infrastructure at Enghouse Data Centers

What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com

The details of releases can be found here:
https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
Apr 9, 16:15 UTC
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