CxEngage Planned Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 03, 2025 - 01:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage

Who: All tenants for CxEngage
What: General maintenance
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Jul 3, 2025 01:00-04:00 UTC
Uptime over the past 90 days. View historical uptime.
CxEngage - North America Region Under Maintenance
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Under Maintenance
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Internal Tools ? Under Maintenance
CxEngage - Europe Region Under Maintenance
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Under Maintenance
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Internal Tools ? Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Jul 3, 2025

Unresolved incident: CxEngage Planned Maintenance.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 28, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 27, 16:22 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 27, 16:14 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage

Who: All tenants for CxEngage
What: General maintenance
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Jun 25, 16:22 UTC
CxEngage: Essential Maintenance
Completed - The scheduled maintenance has been completed.
Jun 28, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 02:30 UTC
Scheduled - As part of our ongoing commitment to providing a reliable and scalable platform, we will be performing a an essential maintenance to upgrade our database infrastructure. This maintenance includes:

- Upgrading the database engine to a newer version
- Increasing the database instance capacity to support upcoming service expansions

Expected Impact:
We expect the impact to be minimal, please note that during a very short period of time (2-5min) within the maintenance window:

- call routing to agents may be briefly affected.

We are taking every measure to ensure the process is as seamless as possible and completed within the allotted window. This upgrade is essential to ensure continued performance and reliability as we expand our platform capabilities.

Who: All tenants for CxEngage
What: General maintenance
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Jun 27, 18:09 UTC
Jun 27, 2025

No incidents reported.

Jun 26, 2025
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 01:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage

Who: All tenants for CxEngage
What: General maintenance
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Jun 25, 16:22 UTC
Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 21, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 12:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage

Who: All tenants for CxEngage
What: CxEngage Agent UI / General maintenance
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Jun 18, 16:17 UTC
Jun 20, 2025
CxEngage (EU): Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 20, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage.

Who: All EU tenants for CxEngage
What: CxEngage Agent UI / General maintenance
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Jun 20, 15:16 UTC
Jun 19, 2025
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 01:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage

Who: All tenants for CxEngage
What: General maintenance
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Jun 18, 16:20 UTC
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