All Systems Operational

Uptime over the past 90 days. View historical uptime.
CxEngage - North America Region Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Internal Tools ? Operational
CxEngage - Europe Region Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

CxEngage Planned Maintenance Apr 5, 2025 12:00-15:00 UTC

Our engineering team will be performing standard maintenance on the CxEngage services.

Who: The Infrastructure for CxEngage
What: CxEngage Admin tools.
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com
Posted on Apr 02, 2025 - 16:34 UTC
System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Apr 4, 2025

No incidents reported today.

Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
CxEngage Voice Service - Intermittent Failures
Resolved - We are pleased to inform you that the intermittent voice service issues have been fully resolved. After a period of monitoring, we have confirmed that the service is stable and operating as expected.

Thank you for your patience and understanding throughout this incident. If you have any further questions or experience any issues, please don’t hesitate to reach out to our support team.

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Mar 31, 22:32 UTC
Monitoring - The voice service has been fully restored by our provider and it is now fully operational. Our team is closely monitoring the system to ensure continued stability.

We appreciate your patience and apologize for any inconvenience this may have caused. If you experience any further issues, please reach out to our support team.

Thank you for your understanding.
Mar 31, 17:37 UTC
Investigating - We are currently experiencing intermittent failures with one of our vendors hosting our voice service. Our engineers are actively investigating the issue and working with our vendor to restore full functionality as quickly as possible.

We understand the importance of reliable service and apologize for any inconvenience this may cause. We will provide updates as soon as more information becomes available.

Thank you for your patience and understanding.
Mar 31, 16:16 UTC
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
CxEngage (US): Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 06:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage backend services

Who: All tenants for CxEngage
What: Backend Services
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Mar 20, 16:46 UTC
Mar 26, 2025
CxEngage (US): Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage backend services

Who: All tenants for CxEngage
What: Backend Services
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Mar 20, 16:45 UTC
Mar 25, 2025
CxEngage (US): Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage backend services

Who: All tenants for CxEngage
What: Backend Services
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Mar 20, 16:45 UTC
Mar 24, 2025
CxEngage (US): Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 24, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 06:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage backend services

Who: All tenants for CxEngage
What: Backend Services
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Mar 20, 16:44 UTC
Mar 23, 2025
CxEngage (US): Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 23, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 06:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage backend services

Who: All tenants for CxEngage
What: Backend Services
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Mar 20, 16:43 UTC
Mar 22, 2025
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 12:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage backend services

Who: All tenants for CxEngage
What: Backend Services
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Mar 21, 16:14 UTC
CxEngage (US): Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage backend services

Who: All tenants for CxEngage
What: Backend Services
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Mar 20, 16:42 UTC
Mar 21, 2025
CxEngage (UK): Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 21, 16:25 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage backend services

Who: All tenants for CxEngage
What: Backend Services
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Mar 17, 18:59 UTC
CxEngage (US): Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage backend services

Who: All tenants for CxEngage
What: Backend Services
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Mar 20, 16:41 UTC
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