Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 25, 2022 - 12:00 UTC
Scheduled
Our engineering team will be performing a backend maintenance release to improve performance and availability of our services. However the changes are not expected to impact agents or agent flows in any way.
Who: CxEngage Customers What: The CxEngage Application will be updated with a code release When: Saturday June 25th, 2022, 12:00 UTC to 14:00 UTC Where: CxEngage Platform at Serenova Data Centers
What do I need to do? No additional customer actions will be needed as no customer impact is expected.
Our Support Desk is available should you experience any issues: http://status.cxengage.com/ US = +1 800.793.0549 UK = +44 808.178.5513 NZ = +64 4.8318.707 AU = +61 2.8015.5378 BR = +55 800878 2446
Posted Jun 24, 2022 - 16:24 UTC
This scheduled maintenance affected: CxEngage - North America Region (Voice Services, API Services) and CxEngage - Europe Region (Voice Services, API Services).