CxEngage Planned Maintenance

Scheduled Maintenance Report for CxEngage

Completed

The scheduled maintenance has been completed.

Posted Jan 21, 2023 - 15:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 21, 2023 - 12:00 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted Jan 18, 2023 - 16:33 UTC

Scheduled

CxEngage Planned Maintenance

Our engineering team will be performing standard maintenance to our Microsoft Email OAUTH UI, Interaction monitoring UI (allowing monitoring of digital channels.)

The underlying Infrastructure for CxEngage Microsoft Email OAUTH UI, and Interaction monitoring UI .

Who: CxEngage
What: CxEngage Microsoft Email OAUTH UI and Interaction monitoring UI (allowing monitoring of digital channels.)
When: Saturday, Jan 21ST, 2023, 12:00 UTC to 15:00 UTC
Where: CxEngage Platform at Serenova Data Centers

After the release is complete, you can reference the release notes at: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

What do I need to do?
No additional customer actions will be needed.
Please take note that for interaction monitoring of digital channels Only one person can monitor an interaction at a time. If a second person attempts to monitor the same interaction as someone else at the same time you will receive an error.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/

Posted Jan 18, 2023 - 16:30 UTC

This scheduled maintenance affected: CxEngage - North America Region (Messaging Services, CxEngage Agent UI, CxEngage Admin User Interface) and CxEngage - Europe Region (Messaging Services, CxEngage Agent UI, CxEngage Admin User Interface).