All Systems Operational
Uptime over the past 90 days. View historical uptime.
CxEngage - North America Region Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Serenova Internal Tools ? Operational
CxEngage - Europe Region Operational
90 days ago
99.99 % uptime
Today
Voice Services Operational
90 days ago
99.99 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Serenova Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Schedule maintenance Jul 27, 2024 13:00-15:00 UTC
Our engineering team will be performing updates to your CxEngage services. All tenants will be moved to Matchmaker 2.0

Who: All tenants for CxEngage
What: Standard Maintenance product improvement
Where: CxEngage Infrastructure at Serenova Data Centers
When: Saturday, July 27th, 2024, 13:00 UTC to 15:00 UTC

What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com
Posted on Jul 24, 2024 - 16:11 UTC
System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
CxEngage Skylight Degradation EU
Resolved - A node entered a bad state. Alerts were generated and actioned to resolve issue. Monitoring.
Jul 25, 16:00 UTC
Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024
Scheduled Maintenance for CxQM Web and Recorder Services
Completed - The scheduled maintenance has been completed.
Jul 20, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 18, 04:59 UTC
Scheduled - We will be performing scheduled maintenance on the CxQM Web and Recorder services for both US and EU regions. During this window, the CxQM Web service will experience brief downtime lasting a few minutes while updates are applied. There is no expected downtime for the CxQM Recorder services.

What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com

The details of releases can be found here:
https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
Jul 18, 04:50 UTC
Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 12:00 UTC
Scheduled - Our engineering team will be performing updates to your CxEngage services.

Who: The Infrastructure for CxEngage
What: Standard Maintenance
Where: CxEngage Infrastructure at Serenova Data Centers

What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com

The details of releases can be found here:
https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
Jul 12, 16:13 UTC
← Incident History Powered by Atlassian Statuspage