CxEngage Status

All Systems Operational

CxEngage - North America Region Operational

Voice Services Operational

API Services Operational

Reporting Operational

Messaging Services Operational

Toolbar Operational

CxQM Web Operational

CxQM Recorder Operational

CxEngage - Europe Region Operational

Voice Services Operational

API Services Operational

Reporting Operational

Messaging Services Operational

Toolbar Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Sep 17, 2019

No incidents reported today.

Sep 16, 2019

Email Integrations

Resolved - Serenova Engineers have resolved an issue where new emails were not coming in through email channels.
Should you experience an issue please have a tenant administrator toggle the Active Email listener and click on the update button to ensure the channel is active.
Sep 16, 12:24 UTC

Sep 15, 2019

No incidents reported.

Sep 14, 2019

CxEngage Planned Maintenance

Completed - The scheduled maintenance has been completed.
Sep 14, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 11:00 UTC

Scheduled - Serenova Engineers will be performing our Q2 Maintenance Release (MR4) to the CxEngage platform. The details of the release can be found: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday September 14th, 2019, 11:00 UTC to 17:00 UTC
Where: CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Sep 12, 16:54 UTC

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.