CxEngage Status

All Systems Operational

CxEngage - North America Region Operational

Voice Services Operational

API Services Operational

Reporting Operational

Messaging Services Operational

Toolbar Operational

CxQM Web Operational

CxQM Recorder Operational

CxEngage - Europe Region Operational

Voice Services Operational

API Services Operational

Reporting Operational

Messaging Services Operational

Toolbar Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Serenova Internal Tools Maintanence Apr 11, 03:00-07:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 3, 21:24 UTC

Scheduled - Please be advised that Serenova will be performing internal systems maintenance starting on Saturday April 11th, 10:00 PM CDT, ending on Sunday April 12th, at 02:00 AM CDT. Serenova will be integrating internal business tools that will not impact platforms functionality, availability or accessibility.

Expected downtime: There is no expected downtime

Start Time: Saturday April 11th, 22:00 CDT / Sunday April 12th, 03:00 UTC
End Time: Sunday April 12, 02:00 CDT / Sunday April 12th, 07:00 UTC

Our Support Desk is available should you experience any issues or have any questions:

US: +1 800 793 0549
US: +1 512 640 0220
GB: +44 808 178 5513
UK: +44 131 510 2931
NZ: +64 988 69703
AU: +61 2 551 43034
BR: +55 800 878 2446
JP: +81 345 109 095
Apr 3, 21:17 UTC

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Apr 10, 2020

No incidents reported today.

Apr 9, 2020

No incidents reported.

Apr 8, 2020

No incidents reported.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

CxEngage Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 4, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 11:01 UTC

Scheduled - Serenova Engineers will be performing a standard release to the CxEngage platform. The details of the release can be found: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday April 4th, 2020, 11:00 UTC to 17:00 UTC
Where: CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Apr 1, 11:58 UTC

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.