CxEngage Status

All Systems Operational

CxEngage - North America Region Operational

Voice Services Operational

API Services Operational

Reporting Operational

Messaging Services Operational

Toolbar Operational

CxQM Web Operational

CxQM Recorder Operational

CxEngage - Europe Region Operational

Voice Services Operational

API Services Operational

Reporting Operational

Messaging Services Operational

Toolbar Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Jul 16, 2019

No incidents reported today.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

CxEngage Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jul 7, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 03:00 UTC

Scheduled - Serenova is completing emergency maintenance on a database to optimize and improve performance as a part of our focus on stability and availability.

When: Saturday July 6th, 2019, 10:00PM CDT to 11:00PM CDT
Sunday July 7th, 2019, 3:00AM UTC to 4:00AM UCT

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549
UK = +44 808.178.5513
NZ = +64 4.8318.707
AU = +61 2.8015.5378
BR = +55 800878 2446
Jul 7, 03:00 UTC

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

Jul 2, 2019

No incidents reported.