All Systems Operational
CxEngage - North America Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
Serenova Internal Tools ? Operational
CxEngage - Europe Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
Serenova Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Jan 22, 2021

No incidents reported today.

Jan 21, 2021
SMS Messages Intermittently Not Being Delivered
Resolved - This incident has been resolved.
Jan 21, 21:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 20:43 UTC
Identified - Lifesize Engineers have identified the issue and a fix is being implemented. We will post an update as soon as more information becomes available. Thank you.
Jan 21, 20:22 UTC
Update - Lifesize Engineers are continuing to investigate the issue by way of extensive end to end tracing activities. We will continue to post updates as soon as more information becomes available. Thank you.
Jan 21, 19:22 UTC
Investigating - Lifesize is currently investigating an issue with SMS messages intermittently not being delivered. We will post an update as soon as more information becomes available.
Jan 21, 16:07 UTC
Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Investigating issues with call processing in US-East only
Resolved - This incident has been resolved.
Jan 15, 22:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 21:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 15, 21:18 UTC
Investigating - We are currently investigating this issue.
Jan 15, 21:14 UTC
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

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