All Systems Operational
Uptime over the past 90 days. View historical uptime.
CxEngage - North America Region Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Internal Tools ? Operational
CxEngage - Europe Region Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
CxEngage Planned Maintenance Sep 21, 2024 13:00-15:00 UTC
Our engineering team will be performing maintenance on the CxEngage Platform to enhance Flow manager

Who: The Infrastructure for CxEngage
What: Flow manager. 
When: Saturday, September 21st, 2024, 13:00 UTC to 15:00 UTC 
Where: CxEngage Infrastructure at Enghouse Data Centers 
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com
Posted on Sep 18, 2024 - 16:24 UTC
System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Sep 19, 2024
CxEngage Standard Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 02:00 UTC
Scheduled - Our engineering team will be performing Standard Maintenance to your CxEngage services.

Who: All tenants for CxEngage
What: Standard Maintenance
Where: CxEngage Infrastructure at Enghouse Data Centers
When: Thursday September 19th, 2024, 2:00 UTC to 4:00 UTC
What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com
Sep 18, 16:21 UTC
Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 5, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 02:00 UTC
Scheduled - CxEngage Planned Maintenance

Our engineering team will be performing maintenance on the CxEngage Platform internal tools.

Who: CxEngage Platform internal tools
What: CxEngage Platform internal tools
When: Thursday September 5th, 2024, 2:00 UTC to 4:00 UTC
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

Our Support Desk is available should you experience any issues: http://status.cxengage.com

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

US = +1 800.793.0549, UK = +44 808.178.5513, NZ = +64 4.8318.707, AU = +61 2.8015.5378
Sep 4, 16:29 UTC
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