All Systems Operational
CxEngage - North America Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
Serenova Internal Tools ? Operational
CxEngage Admin User Interface ? Operational
CxEngage - Europe Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
Serenova Internal Tools ? Operational
CxEngage Admin User Interface ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Jan 27, 2023

No incidents reported today.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023
Completed - The scheduled maintenance has been completed.
Jan 21, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 18, 16:33 UTC
Scheduled - CxEngage Planned Maintenance

Our engineering team will be performing standard maintenance to our Microsoft Email OAUTH UI, Interaction monitoring UI (allowing monitoring of digital channels.)

The underlying Infrastructure for CxEngage Microsoft Email OAUTH UI, and Interaction monitoring UI .

Who: CxEngage
What: CxEngage Microsoft Email OAUTH UI and Interaction monitoring UI (allowing monitoring of digital channels.)
When: Saturday, Jan 21ST, 2023, 12:00 UTC to 15:00 UTC
Where: CxEngage Platform at Serenova Data Centers

After the release is complete, you can reference the release notes at: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

What do I need to do?
No additional customer actions will be needed.
Please take note that for interaction monitoring of digital channels Only one person can monitor an interaction at a time. If a second person attempts to monitor the same interaction as someone else at the same time you will receive an error.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/

Jan 18, 16:30 UTC
Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023
Completed - The scheduled maintenance has been completed.
Jan 14, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 12:02 UTC
Scheduled - CxEngage Planned Maintenance

Our engineering team will be performing standard maintenance to our CxEngage Reporting services, CxEngage UI interface, and Chat Widget functions.

The underlying Infrastructure for CxEngage Reporting services, CxEngage UI interface, and Chat Widget functions will be impacted during the change.

Who: CxEngage
What: CxEngage Reporting serevices, CxEngage UI interface, and Chat Widget functions
When: Saturday, Jan 14th, 2023, 12:00 UTC to 15:00 UTC
Where: CxEngage Platform at Serenova Data Centers

After the release is complete, you can reference the release notes at: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

What do I need to do?
No additional customer actions will be needed.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/



US = +1 800.793.0549
UK = +44 808.178.5513
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Jan 11, 17:17 UTC
Jan 13, 2023

No incidents reported.