All Systems Operational
CxEngage - North America Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
Serenova Internal Tools ? Operational
CxEngage - Europe Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
Serenova Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Dec 2, 2021

No incidents reported today.

Dec 1, 2021

No incidents reported.

Nov 30, 2021
Resolved - This incident has been resolved.
Nov 30, 22:53 UTC
Update - Call delivery services are remaining stable. Engineers are continuing to closely monitor the incident.
Nov 30, 22:30 UTC
Monitoring - A fix has been implemented and we're monitoring call delivery services. For any agents experiencing call delivery issues please log out and log back into Skylight.
Nov 30, 21:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 30, 21:47 UTC
Investigating - We are currently investigating this issue.
Nov 30, 21:42 UTC
Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021
Completed - The scheduled maintenance has been completed.
Nov 20, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 13:02 UTC
Scheduled - Our engineering team will be performing a standard release to the CxEngage platform.  The details of the release can be found: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
 
Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday November 20th, 2021, 13:00 UTC to 16:00 UTC
Where:  CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
  
Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Nov 19, 20:58 UTC
Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.