CxEngage Status

All Systems Operational

CxEngage - North America Region Operational

Voice Services Operational

API Services Operational

Reporting Operational

Messaging Services Operational

Toolbar Operational

CxQM Web Operational

CxQM Recorder Operational

Serenova Internal Tools Operational

CxEngage Admin User Interface Operational

CxEngage - Europe Region Operational

Voice Services Operational

API Services Operational

Reporting Operational

Messaging Services Operational

Toolbar Operational

CxQM Web Operational

CxQM Recorder Operational

Serenova Internal Tools Operational

CxEngage Admin User Interface Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Oct 7, 2022

No incidents reported today.

Oct 6, 2022

No incidents reported.

Oct 5, 2022

No incidents reported.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

CxEngage Planned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 1, 15:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 12:00 UTC

Scheduled - Our engineering team will be performing standard maintenance to our Reporting Jobs and Work Force Management API.

The underlying Infrastructure for CxEngage Reporting Jobs and Work Force Management API will undergo maintenance during this window.

Who: CxEngage Customers
What: Reporting Jobs and Work Force Management API.
When: Saturday, October 1st, 2022, 12:00 UTC to 15:00 UTC
Where: CxEngage Platform at Serenova Data Centers

After the release is complete, you can reference the release notes at: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

What do I need to do?
No additional customer actions will be needed.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/

US = +1 800.793.0549
UK = +44 808.178.5513
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Sep 30, 16:18 UTC

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

CxEngage Planned Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 12:00 UTC

Scheduled - Our engineering team will be performing standard maintenance to our CxEngage UI Services and Reporting Services.

The underlying Infrastructure for CxEngage UI Services and Reporting Services will undergo maintenance during this window.

Who: CxEngage Customers
What: CxEngage UI Services and Reporting Services
When: Saturday, September 24th, 2022, 12:00 UTC to 15:00 UTC
Where: CxEngage Platform at Serenova Data Centers

After the release is complete, you can reference the release notes at: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

What do I need to do?
No additional customer actions will be needed.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/

US = +1 800.793.0549
UK = +44 808.178.5513
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Sep 23, 16:56 UTC

Sep 23, 2022

No incidents reported.