CxEngage Status

All Systems Operational

CxEngage - North America Region Operational

Voice Services Operational

API Services Operational

Reporting Operational

Messaging Services Operational

Toolbar Operational

CxQM Web Operational

CxQM Recorder Operational

CxEngage - Europe Region Operational

Voice Services Operational

API Services Operational

Reporting Operational

Messaging Services Operational

Toolbar Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Nov 13, 2019

No incidents reported today.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

CxEngage Planned Maintenance

Completed - The scheduled maintenance has been completed.
Nov 9, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 12:00 UTC

Scheduled - Serenova Engineers will be performing our Q3 Maintenance Release (MR3) to the CxEngage platform. The details of the release can be found: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday November 9th, 2019, 12:00 UTC to 18:00 UTC
Where: CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Nov 6, 19:03 UTC

Nov 8, 2019

No incidents reported.

Nov 7, 2019

White Screen On Customer Portal Access

Resolved - Customers should now be able to access the portal with no issues. Thank you.
Nov 7, 00:14 UTC

Investigating - Serenova is currently investigating an issue with our customer case portal where users are experiencing a white screen upon login. While we work on resolving this issue, please call our Support help desk if you need to report a problem.

US: +1 800 793 0549
US: +1 512 640 0220
GB: +44 808 178 5513
UK: +44 131 510 2931
NZ: +64 988 69703
AU: +61 2 551 43034
BR: +55 800 878 2446
JP: +81 345 109 095
Nov 6, 19:55 UTC

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

Oct 30, 2019

No incidents reported.