All Systems Operational

CxEngage - North America Region Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Internal Tools ? Operational
CxEngage - Europe Region Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
May 18, 2025

No incidents reported today.

May 17, 2025
Completed - The scheduled maintenance has been completed.
May 17, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 12:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage

Who: All tenants for CxEngage
What: CxEngage Admin UI, CxEngage Reporting performance improvements
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

May 14, 16:17 UTC
May 16, 2025

No incidents reported.

May 15, 2025
Completed - The scheduled maintenance has been completed.
May 15, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 01:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage

Who: All tenants for CxEngage
What: CxEngage Reporting performance improvements
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

May 14, 16:17 UTC
May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025
Completed - The scheduled maintenance has been completed.
May 10, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 9, 16:09 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage

Who: All tenants for CxEngage
What: CxEngage Components
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

May 7, 16:20 UTC
May 9, 2025

No incidents reported.

May 8, 2025
Completed - The scheduled maintenance has been completed.
May 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 01:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on CxEngage

Who: All tenants for CxEngage
What: CxEngage platform
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

May 7, 16:16 UTC
May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.