All Systems Operational
CxEngage - North America Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
Serenova Internal Tools ? Operational
CxEngage - Europe Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
Serenova Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Mar 4, 2021

No incidents reported today.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Feb 27, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 13:01 UTC
Scheduled - Serenova Engineers will be performing a standard release to the CxEngage platform.  The details of the release can be found: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
 
Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday February 27th, 2021, 13:00 UTC to 16:00 UTC
Where:  CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
  
Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Feb 26, 15:22 UTC
Feb 26, 2021
Monitoring issue with Twilio
Resolved - This incident has been resolved.
Feb 26, 17:36 UTC
Monitoring - We are monitoring Twilio for reported issues.

We are not currently seeing any impact at this time but will continue to monitor.
Feb 26, 14:42 UTC
Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Feb 20, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 13:00 UTC
Scheduled - Serenova Engineers will be performing a standard release to the CxEngage platform.  The details of the release can be found: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
 
Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday February 20th, 2021, 13:00 UTC to 16:00 UTC
Where:  CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
  
Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Feb 19, 00:52 UTC
Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

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