All Systems Operational
CxEngage - North America Region Operational
90 days ago
99.98 % uptime
Today
Voice Services Operational
90 days ago
99.98 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Serenova Internal Tools ? Operational
CxEngage - Europe Region Operational
90 days ago
99.98 % uptime
Today
Voice Services Operational
90 days ago
99.98 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Serenova Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
CxEngage Planned Maintenance Jun 1, 2024 12:00-15:00 UTC
Our engineering team will be performing maintenance on the CxEngage Admin UI

Who: The Infrastructure for CxEngage
What: Standard Maintenance
When: Saturday, June 1st, 2024, 12:00 UTC to 15:00 UTC
Where: CxEngage Infrastructure at Serenova Data Centers
What do I need to do?: No additional customer actions will be needed

Release Notes:
https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/
lifesize.support@enghouse.com

Register for Status Updates:
http://status.cxengage.com/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Posted on May 29, 2024 - 21:55 UTC
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
May 30, 2024

No incidents reported today.

May 29, 2024

No incidents reported.

May 28, 2024

No incidents reported.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 12:00 UTC
Scheduled - Our engineering team will be performing updates to the CxEngage backend services.

Who: The Infrastructure for CxEngage
What: Standard Maintenance
When: Saturday, May 18th, 2024, 12:00 UTC to 15:00 UTC
Where: CxEngage Infrastructure at Serenova Data Centers

What do I need to do?: No additional customer actions will be needed

Our Support Desk is available should you experience any issues: http://status.cxengage.com

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

May 17, 16:44 UTC
May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.