All Systems Operational
CxEngage - North America Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage - Europe Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Jan 19, 2020

No incidents reported today.

Jan 18, 2020
Completed - The scheduled maintenance has been completed.
Jan 18, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 10:01 UTC
Scheduled - Serenova Engineers will be performing a standard release to the CxEngage platform.  The details of the release can be found: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
 
Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday January 18th, 2020, 10:00 UTC to 6:00 UTC
Where:  CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
  
Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Jan 15, 20:09 UTC
Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.

Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.