All Systems Operational
Uptime over the past 90 days. View historical uptime.
CxEngage - North America Region Operational
90 days ago
99.98 % uptime
Today
Voice Services Operational
90 days ago
99.98 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Serenova Internal Tools ? Operational
CxEngage - Europe Region Operational
90 days ago
99.98 % uptime
Today
Voice Services Operational
90 days ago
99.98 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Serenova Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Apr 26, 2024

No incidents reported today.

Apr 25, 2024
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 01:00 UTC
Scheduled - Our engineering team will be performing updates to the CxEngage backend services.

Who: The Infrastructure for CxEngage
What: Standard Maintenance
When: Thursday, Apr 25th, 2024, 1:00 UTC to 3:00 UTC
Where: CxEngage Infrastructure at Serenova Data Centers
What do I need to do?: No additional customer actions will be needed

Our Support Desk is available should you experience any issues: http://status.cxengage.com

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Apr 24, 21:44 UTC
Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024
Calls Dropped or Dead Air
Resolved - This incident has been resolved.
Apr 22, 20:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 16:30 UTC
Update - We are continuing to investigate this issue.
Apr 22, 16:08 UTC
Update - Our engineering team is actively working on identifying and resolving the cause. We aim to provide another update within 1 hour or as soon as more information becomes available.
Apr 22, 16:05 UTC
Update - We have confirmed a carrier related issue for inbound and outbound calls. We are working with the vendor at the moment.
Apr 22, 15:14 UTC
Update - We are continuing to investigate this issue.
Apr 22, 15:13 UTC
Update - We are continuing to investigate this issue.
Apr 22, 15:12 UTC
Investigating - We are currently investigating this issue.
Apr 22, 15:09 UTC
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

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