All Systems Operational
CxEngage - North America Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
Serenova Internal Tools ? Operational
CxEngage - Europe Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
Serenova Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Apr 11, 2021

No incidents reported today.

Apr 10, 2021
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 12:00 UTC
Scheduled - Serenova Engineers will be performing a standard release to the CxEngage platform.  The details of the release can be found: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
 
Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday April 10th, 2021, 12:00 UTC to 15:00 UTC
Where:  CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
  
Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Apr 9, 12:52 UTC
Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021
Investigating issues with call processing
Resolved - This incident has been resolved.
Apr 7, 15:22 UTC
Monitoring - The issue is resolved and operating normally. We will continue to monitor for system stability. Thank you
Apr 7, 14:53 UTC
Update - The issue is resolved and operating normally. We will continue to monitor for system stability. Thank you
Apr 7, 14:35 UTC
Update - Lifesize is continuing to work with the carrier on implementing the fix, customers should start to see continued improvement as the fix is implemented. Thank you.
Apr 7, 14:31 UTC
Identified - Lifesize has identified the issue and we are currently working with our carrier to implement a fix for this issue.
Apr 7, 13:48 UTC
Update - We are continuing to investigate this issue.
Apr 7, 13:45 UTC
Update - We are continuing to investigate this issue.
Apr 7, 13:41 UTC
Update - We are continuing to investigate this issue.
Apr 7, 13:40 UTC
Investigating - Lifesize is currently investigating an issue with our carrier with call processing. We will be providing updates as they become available. Thank you.
Apr 7, 13:39 UTC
Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

Mar 29, 2021

No incidents reported.

Mar 28, 2021

No incidents reported.

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