CxEngage Status

All Systems Operational

CxEngage - North America Region Operational

Voice Services Operational

API Services Operational

Reporting Operational

Messaging Services Operational

Toolbar Operational

CxQM Web Operational

CxQM Recorder Operational

Serenova Internal Tools Operational

CxEngage - Europe Region Operational

Voice Services Operational

API Services Operational

Reporting Operational

Messaging Services Operational

Toolbar Operational

Serenova Internal Tools Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Nov 25, 2020

No incidents reported today.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

Degraded Service - Outbound

Resolved - This incident has been resolved.
Nov 19, 01:14 UTC

Update - We are continuing to monitor for any further issues.
Nov 19, 01:14 UTC

Update - We are continuing to monitor for any further issues.
Nov 19, 00:47 UTC

Update - We are continuing to monitor for any further issues.
Nov 19, 00:46 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 00:45 UTC

Update - We are continuing to investigate this issue.
Nov 19, 00:44 UTC

Update - We are continuing to investigate this issue.
Nov 19, 00:19 UTC

Investigating - We are currently investigating issues with outbound calls.
Nov 18, 23:44 UTC

Nov 18, 2020

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.