All Systems Operational
CxEngage - North America Region
Operational
Voice Services
Operational
API Services
Operational
Reporting
Operational
Messaging Services
Operational
Toolbar
Operational
CxQM Web
Operational
CxQM Recorder
Operational
Serenova Internal Tools
?
Operational
CxEngage - Europe Region
Operational
Voice Services
Operational
API Services
Operational
Reporting
Operational
Messaging Services
Operational
Toolbar
Operational
CxQM Web
Operational
CxQM Recorder
Operational
Serenova Internal Tools
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CxEngage Planned Maintenance
Aug 20, 12:00-15:00 UTC
Our engineering team will be performing standard maintenance to our CxEngage UI and Reporting Services.
The underlying Infrastructure for CxEngage UI and Reporting Services will undergo maintenance during this window.
Who: CxEngage Customers
What: CxEngage UI and Reporting Services
When: Saturday, August 20th, 2022, 12:00 UTC to 15:00 UTC
Where: CxEngage Platform at Serenova Data Centers
After the release is complete, you can reference the release notes at: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
What do I need to do?
No additional customer actions will be needed.
Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549
UK = +44 808.178.5513
NZ = +64 4.8318.707
AU = +61 2.8015.5378
BR = +55 800878 2446
Posted on Aug 19, 17:14 UTC
The underlying Infrastructure for CxEngage UI and Reporting Services will undergo maintenance during this window.
Who: CxEngage Customers
What: CxEngage UI and Reporting Services
When: Saturday, August 20th, 2022, 12:00 UTC to 15:00 UTC
Where: CxEngage Platform at Serenova Data Centers
After the release is complete, you can reference the release notes at: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
What do I need to do?
No additional customer actions will be needed.
Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549
UK = +44 808.178.5513
NZ = +64 4.8318.707
AU = +61 2.8015.5378
BR = +55 800878 2446
Posted on Aug 19, 17:14 UTC