All Systems Operational
CxEngage - North America Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage - Europe Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Dec 11, 2019

No incidents reported today.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019
Completed - The scheduled maintenance has been completed.
Dec 8, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 12:00 UTC
Scheduled - Serenova Engineers will be performing our Q3 Maintenance Release (MR5) to the CxEngage platform. The details of the release can be found: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
 
Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Sunday December 8th, 2019, 12:00 UTC to 18:00 UTC
Where:  CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
  
Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Dec 6, 17:06 UTC
Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.