All Systems Operational
Uptime over the past 90 days. View historical uptime.
CxEngage - North America Region Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Internal Tools ? Operational
CxEngage - Europe Region Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Oct 12, 2024

No incidents reported today.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Oct 3, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 02:00 UTC
Scheduled - Our engineering team will be performing updates to your CxEngage services.

Who: The Infrastructure for CxEngage
What: Standard Maintenance
Where: CxEngage Infrastructure at Serenova Data Centers

What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com

The details of releases can be found here:
https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
Oct 2, 16:33 UTC
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 27, 16:10 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 27, 16:09 UTC
Scheduled - Our engineering team will be performing maintenance on the CxEngage Admin user interface and improvements on the Kill Interactions management and the Messaging services.

Who: The Infrastructure for CxEngage
What: CxEngage Admin tools. 
When: Saturday, September 28th, 2024, 13:00 UTC to 15:00 UTC 
Where: CxEngage Infrastructure at Enghouse Data Centers 
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com
Sep 25, 16:22 UTC
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