All Systems Operational
CxEngage - North America Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
Serenova Internal Tools ? Operational
CxEngage - Europe Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
Serenova Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CxEngage Planned Maintenance Aug 20, 12:00-15:00 UTC
Our engineering team will be performing standard maintenance to our CxEngage UI and Reporting Services.

The underlying Infrastructure for CxEngage UI and Reporting Services will undergo maintenance during this window.

Who: CxEngage Customers
What: CxEngage UI and Reporting Services
When: Saturday, August 20th, 2022, 12:00 UTC to 15:00 UTC
Where: CxEngage Platform at Serenova Data Centers

After the release is complete, you can reference the release notes at: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

What do I need to do?
No additional customer actions will be needed.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/

US = +1 800.793.0549
UK = +44 808.178.5513
NZ = +64 4.8318.707
AU = +61 2.8015.5378
BR = +55 800878 2446

Posted on Aug 19, 17:14 UTC
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Aug 19, 2022

No incidents reported today.

Aug 18, 2022

No incidents reported.

Aug 17, 2022

No incidents reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022
Resolved - This incident has been resolved
Aug 15, 18:14 UTC
Monitoring - A fix has been implemented, and we are monitoring for further impact
Aug 15, 17:52 UTC
Investigating - We are currently investigating an issue
Aug 15, 17:21 UTC
Aug 14, 2022

No incidents reported.

Aug 13, 2022
Completed - The scheduled maintenance has been completed.
Aug 13, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 12:00 UTC
Scheduled - Our engineering team will be performing standard maintenance to our CxEngage Reporting and Messaging Services.

The underlying Infrastructure for CxEngage Reporting and Messaging Services will undergo maintenance during this window.

Who: CxEngage Customers
What: CxEngage Reporting and Messaging Services
When: Saturday, August 13th, 2022, 12:00 UTC to 15:00 UTC
Where: CxEngage Platform at Serenova Data Centers

After the release is complete, you can reference the release notes at: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

What do I need to do?
No additional customer actions will be needed.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/

US = +1 800.793.0549
UK = +44 808.178.5513
NZ = +64 4.8318.707
AU = +61 2.8015.5378
BR = +55 800878 2446

Aug 12, 16:41 UTC
Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022
Completed - The scheduled maintenance has been completed.
Aug 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 11:01 UTC
Scheduled - Our engineering team will be performing standard maintenance to our CXQM Screen Capture Services

The underlying Infrastructure for CxEngage CXQM Screen Capture Services will undergo maintenance during this window. CXQM Screen Capture Services will experience downtime for up to 30 minutes during the maintenance window.

Who: CxEngage Customers
What: CxEngage CXQM Screen Capture Services
When: Saturday August 6th, 2022, 11:00 UTC to 12:00 UTC
Where: CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/

US = +1 800.793.0549
UK = +44 808.178.5513
NZ = +64 4.8318.707
AU = +61 2.8015.5378
BR = +55 800878 2446

Aug 5, 16:27 UTC
Aug 5, 2022

No incidents reported.