All Systems Operational
CxEngage - North America Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
Serenova Internal Tools ? Operational
CxEngage - Europe Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
Serenova Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Jun 29, 2022

No incidents reported today.

Jun 28, 2022

No incidents reported.

Jun 27, 2022
Resolved - This incident is resolved.
Jun 27, 21:12 UTC
Monitoring - We are monitoring changes implemented on the platform and seeing traffic return to normal.
Jun 27, 20:53 UTC
Investigating - We are currently investigating an issue with degraded performance
Jun 27, 20:42 UTC
Jun 26, 2022

No incidents reported.

Jun 25, 2022
Completed - The scheduled maintenance has been completed.
Jun 25, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 12:00 UTC
Scheduled - Our engineering team will be performing a backend maintenance release to improve performance and availability of our services. However the changes are not expected to impact agents or agent flows in any way. 
 
Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday June 25th, 2022, 12:00 UTC to 14:00 UTC
Where:  CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
  
Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446

Jun 24, 16:24 UTC
Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.