All Systems Operational
CxEngage - North America Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage - Europe Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
May 20, 2019

No incidents reported today.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019
CxEngage Unavailable At This Time
Resolved - This incident has been resolved.
May 15, 19:25 UTC
Update - We are continuing to monitor for any further issues.
May 15, 19:25 UTC
Monitoring - Serenova Engineers have implemented the fix and we are monitoring the results.
May 15, 19:11 UTC
Identified - Serenova Engineers have identified the issue and implementing the fix.
May 15, 19:06 UTC
Update - We are continuing to investigate this issue.
May 15, 19:04 UTC
Investigating - Serewnova Engineers are currently investigating CxEngage unavailability. Users may experience an inability to log into CxEngage at this time.
May 15, 19:03 UTC
May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 13:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 26, 17:05 UTC
Scheduled - The release scheduled for this Saturday April 27th has been postponed to May 11th.  Release notes for the upcoming release on May 11th can be found here: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday May 11th, 2019, 13:00 UTC to 19:00 UTC
Where:  CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
  
Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Apr 15, 16:09 UTC
May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019
CxEngage | Failed Inbound Calls
Resolved - This incident has been resolved.
May 7, 16:42 UTC
Monitoring - Serenova Engineers have implemented the fix and we are monitoring the results at this time.
May 7, 16:29 UTC
Identified - The issue has been identified and Serenova Engineers are implementing a fix.
May 7, 16:23 UTC
Investigating - Serenova Engineers are currently investigating an issue that is resulting in intermittent failed inbound calls. Customers may experience that calls ring four to five times, however the call is not delivered.
May 7, 16:09 UTC
May 6, 2019

No incidents reported.

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