All Systems Operational
CxEngage - North America Region Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Internal Tools ? Operational
CxEngage - Europe Region Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Feb 14, 2025

No incidents reported today.

Feb 13, 2025
Completed - The scheduled maintenance has been completed.
Feb 13, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 12, 21:15 UTC
Scheduled - Our engineering team will be performing Standard Maintenance to your CxEngage Agent UI.

Who: All tenants for CxEngage
What: Standard Maintenance
Where: CxEngage Infrastructure at Enghouse Data Centers
When: Thursday February 13th, 2024, 2:00 UTC to 6:00 UTC
What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Feb 12, 17:27 UTC
Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025
Completed - The scheduled maintenance has been completed.
Feb 8, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 13:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on the CxEngage

Who: The Infrastructure for CxEngage
What: CxEngage internal tools. 
When: Saturday, February, 8th, 2025, 13:00 UTC to 15:00 UTC 
Where: CxEngage Infrastructure at Enghouse Data Centers 
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Feb 5, 17:27 UTC
Feb 7, 2025

No incidents reported.

Feb 6, 2025
Completed - The scheduled maintenance has been completed.
Feb 6, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 02:00 UTC
Scheduled - Our engineering team will be performing Standard Maintenance to your CxEngage internal tools.

Who: The Infrastructure for CxEngage
What: CxEngage internal tools
Where: CxEngage Infrastructure at Enghouse Data Centers
When: Thursday February 6th, 2024, 2:00 UTC to 4:00 UTC
What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Feb 5, 17:26 UTC
Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025
Completed - The scheduled maintenance has been completed.
Feb 1, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 21:00 UTC
Scheduled - Our engineering team will be performing Standard Maintenance to your CxEngage internal tools.

Who: All tenants for CxEngage
What: Internal Tools
Where: CxEngage Infrastructure at Enghouse Data Centers
When: Sat Feb 1st, 2025, 21:00 UTC to 23:00 UTC
What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Feb 1, 04:53 UTC
Completed - The scheduled maintenance has been completed.
Feb 1, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 02:30 UTC
Scheduled - Our engineering team will be performing Standard Maintenance to your CxEngage internal tools.

Who: All tenants for CxEngage
What: Internal Tools
Where: CxEngage Infrastructure at Enghouse Data Centers
When: Sat Feb 1st, 2025, 2:30 UTC to 4:30 UTC
What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Feb 1, 02:16 UTC
Jan 31, 2025

No incidents reported.