All Systems Operational
CxEngage - North America Region
Operational
Voice Services
Operational
API Services
Operational
Reporting
Operational
Messaging Services
Operational
Toolbar
Operational
CxQM Web
Operational
CxQM Recorder
Operational
CxEngage - Europe Region
Operational
Voice Services
Operational
API Services
Operational
Reporting
Operational
Messaging Services
Operational
Toolbar
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CxEngage Planned Maintenance
Apr 27, 13:00-16:00 UTC
Serenova Engineers will be performing a standard release to the CxEngage platform. The release will add configurable SLA by Queue. Release notes will be made available on or before April 22nd
Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday April 27th, 2019, 13:00 UTC to 16:00 UTC
Where: CxEngage Platform at Serenova Data Centers
What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Posted on Apr 15, 16:09 UTC
Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday April 27th, 2019, 13:00 UTC to 16:00 UTC
Where: CxEngage Platform at Serenova Data Centers
What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Posted on Apr 15, 16:09 UTC