All Systems Operational
CxEngage - North America Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
Serenova Internal Tools ? Operational
CxEngage - Europe Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
Serenova Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
May 17, 2022

No incidents reported today.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 01:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 11, 12:33 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 11, 01:37 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 11, 01:36 UTC
Scheduled - Our engineering team will be performing standard maintenance to our CXQM Services

The underlying Infrastructure for CxEngage CxQM Services will undergo maintenance during this window. CxQM Web service will experience downtime for up to one hour during the maintenance window.

Who: CxEngage Customers
What: CxEngage CxQM Services will undergo maintenance
When: Wednesday May 12, 2022, 1:00 UTC to 3:00 UTC
Where: CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
May 11, 01:36 UTC
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.