All Systems Operational
CxEngage - North America Region Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Serenova Internal Tools ? Operational
CxEngage - Europe Region Operational
90 days ago
99.99 % uptime
Today
Voice Services Operational
90 days ago
99.99 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Serenova Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Schedule maintenance Jul 27, 2024 13:00-15:00 UTC
Our engineering team will be performing updates to your CxEngage services. All tenants will be moved to Matchmaker 2.0

Who: All tenants for CxEngage
What: Standard Maintenance product improvement
Where: CxEngage Infrastructure at Serenova Data Centers
When: Saturday, July 27th, 2024, 13:00 UTC to 15:00 UTC

What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com

Posted on Jul 24, 2024 - 16:11 UTC
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Jul 25, 2024

No incidents reported today.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024
Completed - The scheduled maintenance has been completed.
Jul 20, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 18, 04:59 UTC
Scheduled - We will be performing scheduled maintenance on the CxQM Web and Recorder services for both US and EU regions. During this window, the CxQM Web service will experience brief downtime lasting a few minutes while updates are applied. There is no expected downtime for the CxQM Recorder services.

What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com

The details of releases can be found here:
https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Jul 18, 04:50 UTC
Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024
Completed - The scheduled maintenance has been completed.
Jul 13, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 12:00 UTC
Scheduled - Our engineering team will be performing updates to your CxEngage services.

Who: The Infrastructure for CxEngage
What: Standard Maintenance
Where: CxEngage Infrastructure at Serenova Data Centers

What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com

The details of releases can be found here:
https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Jul 12, 16:13 UTC
Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - This incident has been resolved.
Jul 11, 11:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 10:51 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 11, 10:43 UTC
Investigating - Some customers may be experiencing issues with CxEngage Skylight. We are investigating and will post more information as it become available.
Jul 11, 09:00 UTC
Completed - The scheduled maintenance has been completed.
Jul 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 01:00 UTC
Scheduled - Our engineering team will be performing updates to your CxEngage services.

Who: The Infrastructure for CxEngage
What: Standard Maintenance
Where: CxEngage Infrastructure at Serenova Data Centers

What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com

The details of releases can be found here:
https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Jul 9, 19:49 UTC