CxEngage Status

All Systems Operational

CxEngage - North America Region Operational

Voice Services Operational

API Services Operational

Reporting Operational

Messaging Services Operational

Toolbar Operational

CxQM Web Operational

CxQM Recorder Operational

CxEngage Admin User Interface Operational

Serenova Internal Tools Operational

CxEngage - Europe Region Operational

Voice Services Operational

API Services Operational

Reporting Operational

Messaging Services Operational

Toolbar Operational

CxQM Web Operational

CxQM Recorder Operational

CxEngage Admin User Interface Operational

Serenova Internal Tools Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CxEngage Planned Maintenance Jun 10, 2023 10:00-13:00 UTC

CxEngage Planned Maintenance

Our engineering team will be performing standard maintenance to our Email configurations, and queue dequeue configurations.

The underlying Infrastructure for Email gateway, and interaction handling.

Who: CxEngage
What: CxEngage Email gateway.
When: Saturday, June 10th, 2023, 10:00 UTC to 13:00 UTC
Where: CxEngage Platform at Serenova Data Centers

After the release is complete, you can reference the release notes at: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

What do I need to do?
No additional customer actions will be needed.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/

US = +1 800.793.0549
UK = +44 808.178.5513
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Posted on Jun 07, 2023 - 16:12 UTC

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Jun 9, 2023

No incidents reported today.

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

Notice: Shutdown of Unregistered 10DLC Messaging in United States

Resolved - We’ve been recently notified of some changes within the Telecom ecosystem that will slightly affect United States SMS Longcode Outbound campaigns. To send SMS in the United States, it is now required to register all 10DCL phone numbers. To prevent the use of unregistered numbers, carriers are now increasing their per-message rate. Unregistered numbers may also incur additional filtering or blocking.

The registration process fees vary depending on usage and it consists of 2 steps: Brand Registration and Campaign Registration. Please work with your CSM to register your numbers or send an email to csm@serenova.com

If you do not use United States SMS A2P (Application 2 Person) functionality on our CxEngage platform, these changes will not affect you.

For further information feel free to take a look at Twilio’s article:
https://support.twilio.com/hc/en-us/articles/1260800720410-What-is-A2P-10DLC-
Jun 1, 07:00 UTC

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

CxEngage Planned Maintenance

Completed - The scheduled maintenance has been completed.
May 27, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 12:00 UTC

Scheduled - CxEngage Planned Maintenance

Our engineering team will be performing standard maintenance to our CxEngage QM Services.

The Infrastructure for CxEngage QM may be impacted during this time.

Who: CxEngage
What: CxEngage QM Recorder maintenance.
When: Saturday, May 27th, 2023, 12:00 UTC to 14:00 UTC
Where: CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/

US = +1 800.793.0549
UK = +44 808.178.5513
NZ = +64 4.8318.707
AU = +61 2.8015.5378
May 26, 16:15 UTC

May 26, 2023

No incidents reported.