All Systems Operational
Uptime over the past 90 days. View historical uptime.
CxEngage - North America Region Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Internal Tools ? Operational
CxEngage - Europe Region Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
API Services Operational
Reporting Operational
Messaging Services Operational
CxEngage Agent UI Operational
CxQM Web Operational
CxQM Recorder Operational
CxEngage Admin User Interface Operational
Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
CxEngage Planned Maintenance Jan 25, 2025 13:00-15:00 UTC
Our engineering team will be performing standard maintenance on the CxEngage

Who: The Infrastructure for CxEngage
What: Internal Tools 
When: Saturday, January, 25th, 2025, 13:00 UTC to 15:00 UTC 
Where: CxEngage Infrastructure at Enghouse Data Centers 
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Posted on Jan 22, 2025 - 17:22 UTC
System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Jan 23, 2025
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 23, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 22, 17:21 UTC
Scheduled - Our engineering team will be performing Standard Maintenance to your CxEngage services.

Who: All tenants for CxEngage
What: Standard Maintenance
Where: CxEngage Infrastructure at Enghouse Data Centers
When: Thursday January 23rd, 2024, 2:00 UTC to 4:00 UTC
What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com


US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378
Jan 22, 17:20 UTC
Jan 22, 2025

No incidents reported.

Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 18, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 15, 17:24 UTC
Scheduled - Our engineering team will be performing standard maintenance on the CXQM Web services.

Who: CxEngage CXQM Web services
What: CxEngage CXQM Web services
When: Saturday, January, 18th, 2024, 13:00 UTC to 15:00 UTC 
Where: CxEngage Infrastructure at Enghouse Data Centers 
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com
Jan 15, 17:22 UTC
Jan 17, 2025

No incidents reported.

Jan 16, 2025
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 02:00 UTC
Scheduled - Our engineering team will be performing Standard Maintenance to your CxEngage services.

Who: All tenants for CxEngage
What: Standard Maintenance
Where: CxEngage Infrastructure at Enghouse Data Centers
When: Thursday January 16th, 2024, 2:00 UTC to 4:00 UTC
What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com
Jan 15, 17:29 UTC
Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025
CxEngage Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 13:00 UTC
Scheduled - Our engineering team will be performing standard maintenance on the CxEngage

Who: The Infrastructure for CxEngage
What: CxEngage Admin tools. 
When: Saturday, January, 11th, 2024, 13:00 UTC to 15:00 UTC 
Where: CxEngage Infrastructure at Enghouse Data Centers 
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com
Jan 10, 17:09 UTC
Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

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