All Systems Operational
CxEngage - North America Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
Serenova Internal Tools ? Operational
CxEngage - Europe Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
Serenova Internal Tools ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021
Completed - The scheduled maintenance has been completed.
May 8, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 15:00 UTC
Scheduled - Serenova Engineers will be upgrading our backend database servers in our North America region. No additional customer actions will be needed as no customer impact is expected.
 
Who: CxEngage Customers
What: The CxEngage backend databases will be upgraded
When: Saturday May 8th, 2021, 15:00 UTC to 21:00 UTC
Where:  CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
  
Our Support Desk is available should you experience any issues:
https://www.serenova.com/support
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
May 5, 22:08 UTC
Completed - The scheduled maintenance has been completed.
May 8, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 12:00 UTC
Scheduled - Serenova Engineers will be performing a standard release to the CxEngage platform.  The details of the release can be found: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
 
Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday May 8th, 2021, 12:00 UTC to 15:00 UTC
Where:  CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
  
Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
May 5, 22:04 UTC
May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021
Completed - The scheduled maintenance has been completed.
May 1, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 26, 17:36 UTC
Scheduled - Serenova Engineers will be upgrading our backend database servers in our Europe Region. No additional customer actions will be needed as no customer impact is expected.
 
Who: CxEngage Customers
What: The CxEngage backend databases will be upgraded
When: Saturday May 1st, 2021, 12:00 UTC to 18:00 UTC
Where:  CxEngage Platform at Serenova Data Centers

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Apr 26, 16:30 UTC
Completed - The scheduled maintenance has been completed.
May 1, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 12:00 UTC
Scheduled - Serenova Engineers will be performing a standard release to the CxEngage platform for a single service.  The details of the release can be found: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
 
Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday May 1st 2021, 12:00 UTC to 15:00 UTC
Where:  CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
  
Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Apr 28, 22:37 UTC