All Systems Operational
CxEngage - North America Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
Serenova Internal Tools ? Operational
CxEngage Admin User Interface ? Operational
CxEngage - Europe Region Operational
Voice Services Operational
API Services Operational
Reporting Operational
Messaging Services Operational
Toolbar Operational
CxQM Web Operational
CxQM Recorder Operational
Serenova Internal Tools ? Operational
CxEngage Admin User Interface ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Oct 7, 2022

No incidents reported today.

Oct 6, 2022

No incidents reported.

Oct 5, 2022

No incidents reported.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022
Completed - The scheduled maintenance has been completed.
Oct 1, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 12:00 UTC
Scheduled - Our engineering team will be performing standard maintenance to our Reporting Jobs and Work Force Management API.



The underlying Infrastructure for CxEngage Reporting Jobs and Work Force Management API will undergo maintenance during this window.



Who: CxEngage Customers
What: Reporting Jobs and Work Force Management API.
When: Saturday, October 1st, 2022, 12:00 UTC to 15:00 UTC
Where: CxEngage Platform at Serenova Data Centers



After the release is complete, you can reference the release notes at: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm



What do I need to do?
No additional customer actions will be needed.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/



US = +1 800.793.0549
UK = +44 808.178.5513
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sep 30, 16:18 UTC
Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022
Completed - The scheduled maintenance has been completed.
Sep 24, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 12:00 UTC
Scheduled - Our engineering team will be performing standard maintenance to our CxEngage UI Services and Reporting Services.

The underlying Infrastructure for CxEngage UI Services and Reporting Services will undergo maintenance during this window.

Who: CxEngage Customers
What: CxEngage UI Services and Reporting Services
When: Saturday, September 24th, 2022, 12:00 UTC to 15:00 UTC
Where: CxEngage Platform at Serenova Data Centers

After the release is complete, you can reference the release notes at: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

What do I need to do?
No additional customer actions will be needed.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/

US = +1 800.793.0549
UK = +44 808.178.5513
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sep 23, 16:56 UTC
Sep 23, 2022

No incidents reported.