CxEngage Planned Maintenance

Scheduled Maintenance Report for CxEngage

Completed

The scheduled maintenance has been completed.

Posted Mar 22, 2025 - 13:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 22, 2025 - 12:00 UTC

Scheduled

Our engineering team will be performing standard maintenance on CxEngage backend services

Who: All tenants for CxEngage
What: Backend Services
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

Sign Up for Status Page Updates:
http://status.cxengage.com

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Posted Mar 21, 2025 - 16:14 UTC

This scheduled maintenance affected: CxEngage - North America Region (Voice Services, API Services, Reporting, Messaging Services, CxEngage Agent UI, CxQM Web, CxQM Recorder, CxEngage Admin User Interface, Internal Tools) and CxEngage - Europe Region (Voice Services, API Services, Reporting, Messaging Services, CxEngage Agent UI, CxQM Web, CxQM Recorder, CxEngage Admin User Interface, Internal Tools).