Serenova Engineers will be performing a standard release to the CxEngage platform to make enhancements to the WFM reporting API's. The details of the release can be found: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday June 1st, 2019, 12:00AM UTC to 4:00AM UTC
Where: CxEngage Platform at Serenova Data Centers
What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
Our Support Desk is available should you experience any issues:http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446