CxEngage Call Delivery Degraded
Incident Report for CxEngage
Resolved
This incident has been resolved.
Posted Nov 30, 2021 - 22:53 UTC
Update
Call delivery services are remaining stable. Engineers are continuing to closely monitor the incident.
Posted Nov 30, 2021 - 22:30 UTC
Monitoring
A fix has been implemented and we're monitoring call delivery services. For any agents experiencing call delivery issues please log out and log back into Skylight.
Posted Nov 30, 2021 - 21:53 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 30, 2021 - 21:47 UTC
Investigating
We are currently investigating this issue.
Posted Nov 30, 2021 - 21:42 UTC
This incident affected: CxEngage - North America Region (Voice Services).
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