CxEngage Planned Maintenance

Scheduled Maintenance Report for CxEngage

Completed

The scheduled maintenance has been completed.

Posted May 25, 2019 - 17:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 25, 2019 - 13:00 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted May 24, 2019 - 19:40 UTC

Scheduled

Serenova Engineers will be performing a standard release to CxQM. Enhancements to CxEngage WFM API will be rescheduled to June 1st, 2019. Release notes for the upcoming release(s) can be found here: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday, May 25th, 2019, 1:00PM UTC to 5:00PM UTC
Where: CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446

Posted May 22, 2019 - 22:03 UTC

This scheduled maintenance affected: CxEngage - North America Region (CxQM Web, CxQM Recorder).