CxEngage Planned Maintenance
Scheduled Maintenance Report for CxEngage
The scheduled maintenance has been completed.
Posted May 25, 2019 - 17:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 25, 2019 - 13:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted May 24, 2019 - 19:40 UTC
Serenova Engineers will be performing a standard release to CxQM. Enhancements to CxEngage WFM API will be rescheduled to June 1st, 2019. Release notes for the upcoming release(s) can be found here:

Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday, May 25th, 2019, 1:00PM UTC to 5:00PM UTC
Where:  CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
Our Support Desk is available should you experience any issues:
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Posted May 22, 2019 - 22:03 UTC
This scheduled maintenance affected: CxEngage - North America Region (CxQM Web, CxQM Recorder).