CxEngage Planned Maintenance

Scheduled Maintenance Report for CxEngage

Completed

The scheduled maintenance has been completed.

Posted Jun 10, 2023 - 13:01 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jun 10, 2023 - 10:00 UTC

Scheduled

CxEngage Planned Maintenance

Our engineering team will be performing standard maintenance to our Email configurations, and queue dequeue configurations.

The underlying Infrastructure for Email gateway, and interaction handling.

Who: CxEngage
What: CxEngage Email gateway.
When: Saturday, June 10th, 2023, 10:00 UTC to 13:00 UTC
Where: CxEngage Platform at Serenova Data Centers

After the release is complete, you can reference the release notes at: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

What do I need to do?
No additional customer actions will be needed.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/

US = +1 800.793.0549
UK = +44 808.178.5513
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Posted Jun 07, 2023 - 16:12 UTC

This scheduled maintenance affected: CxEngage - North America Region (Messaging Services, Serenova Internal Tools) and CxEngage - Europe Region (Messaging Services, Serenova Internal Tools).