CxEngage Planned Maintenance

Scheduled Maintenance Report for CxEngage

Completed

The scheduled maintenance has been completed.

Posted Nov 09, 2024 - 15:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 09, 2024 - 13:00 UTC

Scheduled

Our engineering team will be performing Standard Maintenance to your CxEngage services.
We will also be updating our branding for Enghouse on the Agent UI (Skylight) login pages.

Who: All tenants for CxEngage
What: Standard Maintenance
Where: CxEngage Infrastructure at Enghouse Data Centers
When: Saturday, November 9th, 2024, 13:00 UTC to 15:00 UTC
Where: CxEngage Infrastructure at Enghouse Data Centers
What do I need to do?: No additional customer actions will be needed

https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com
US = +1 800.793.0549, UK = +44 808.178.5513, NZ = +64 4.8318.707, AU = +61 2.8015.5378

Posted Nov 08, 2024 - 17:14 UTC

This scheduled maintenance affected: CxEngage - North America Region (CxEngage Agent UI, Internal Tools) and CxEngage - Europe Region (CxEngage Agent UI, Internal Tools).