CxEngage Planned Maintenance
Scheduled Maintenance Report for CxEngage
Completed
The scheduled maintenance has been completed.
Posted Feb 08, 2020 - 18:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 08, 2020 - 12:00 UTC
Scheduled
Serenova Engineers will be performing our Q4 Maintenance Release (MR1) to the CxEngage platform. The details of the release can be found: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm
 
Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday February 8th, 2020, 12:00 UTC to 18:00 UTC
Where:  CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
  
Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Posted Jan 31, 2020 - 15:39 UTC
This scheduled maintenance affected: CxEngage - Europe Region (Voice Services, API Services, Reporting, Messaging Services, Toolbar) and CxEngage - North America Region (Voice Services, API Services, Reporting, Messaging Services, Toolbar, CxQM Web, CxQM Recorder).