Scheduled Maintenance for CxQM Web and Recorder Services

Scheduled Maintenance Report for CxEngage

Completed

The scheduled maintenance has been completed.

Posted Jul 20, 2024 - 14:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 20, 2024 - 12:00 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted Jul 18, 2024 - 04:59 UTC

Scheduled

We will be performing scheduled maintenance on the CxQM Web and Recorder services for both US and EU regions. During this window, the CxQM Web service will experience brief downtime lasting a few minutes while updates are applied. There is no expected downtime for the CxQM Recorder services.

What do I need to do?: No additional customer action required

Our Support Desk is available should you experience any issues:
https://enghouseglobal.atlassian.net/servicedesk/

US = +1 800.793.0549
UK = +44 770.015.6785
NZ = +64 4.8318.707
AU = +61 2.8015.5378

Sign Up for Status Page Updates:
http://status.cxengage.com

The details of releases can be found here:
https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Posted Jul 18, 2024 - 04:50 UTC

This scheduled maintenance affected: CxEngage - North America Region (CxQM Web, CxQM Recorder) and CxEngage - Europe Region (CxQM Web, CxQM Recorder).