CxEngage Planned Maintenance
Scheduled Maintenance Report for CxEngage
The scheduled maintenance has been completed.
Posted Mar 21, 2020 - 17:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 21, 2020 - 11:01 UTC
Serenova Engineers will be performing our Q4 Maintenance Release (MR4) to the CxEngage platform. The details of the release can be found:
Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday March 21st, 2020, 11:00 - 17:00 UTC
Where:  CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
Our Support Desk is available should you experience any issues:
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Posted Mar 18, 2020 - 17:35 UTC
This scheduled maintenance affected: CxEngage - Europe Region (Voice Services, API Services, Reporting, Messaging Services, Toolbar) and CxEngage - North America Region (Voice Services, API Services, Reporting, Messaging Services, Toolbar, CxQM Web, CxQM Recorder).