CxEngage Unavailable At This Time

Incident Report for CxEngage

Resolved

This incident has been resolved.
Posted May 15, 2019 - 19:25 UTC

Update

We are continuing to monitor for any further issues.
Posted May 15, 2019 - 19:25 UTC

Monitoring

Serenova Engineers have implemented the fix and we are monitoring the results.
Posted May 15, 2019 - 19:11 UTC

Identified

Serenova Engineers have identified the issue and implementing the fix.
Posted May 15, 2019 - 19:06 UTC

Update

We are continuing to investigate this issue.
Posted May 15, 2019 - 19:04 UTC

Investigating

Serewnova Engineers are currently investigating CxEngage unavailability. Users may experience an inability to log into CxEngage at this time.
Posted May 15, 2019 - 19:03 UTC
This incident affected: CxEngage - North America Region (Voice Services, API Services, Reporting).