CxEngage Skylight Hotfix

Scheduled Maintenance Report for CxEngage

Completed

The scheduled maintenance has been completed.

Posted Jan 23, 2024 - 01:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 23, 2024 - 00:30 UTC

Scheduled

Saturday's release of Super-agent Monitoring introduced a couple of issues to our Agent Desktop website.

We have created a hotfix to address these issues and are planning to deploy this to both EU and US at 00:30am UTC (30min window). This is a change only to the Skylight Agent UI with no Core services impacted.

Posted Jan 23, 2024 - 00:15 UTC

This scheduled maintenance affected: CxEngage - North America Region (CxEngage Agent UI) and CxEngage - Europe Region (CxEngage Agent UI).