CxEngage Planned Maintenance
Scheduled Maintenance Report for CxEngage
The scheduled maintenance has been completed.
Posted Jan 18, 2020 - 18:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 18, 2020 - 10:01 UTC
Serenova Engineers will be performing a standard release to the CxEngage platform.  The details of the release can be found:
Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday January 18th, 2020, 10:00 UTC to 6:00 UTC
Where:  CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.
Our Support Desk is available should you experience any issues:
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446
Posted Jan 15, 2020 - 20:09 UTC
This scheduled maintenance affected: CxEngage - Europe Region (Voice Services, API Services, Reporting, Messaging Services, Toolbar) and CxEngage - North America Region (Voice Services, API Services, Reporting, Messaging Services, Toolbar, CxQM Web, CxQM Recorder).