CxEngage Planned Maintenance

Scheduled Maintenance Report for CxEngage

Completed

The scheduled maintenance has been completed.

Posted Nov 16, 2019 - 18:01 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 16, 2019 - 12:01 UTC

Scheduled

Serenova Engineers will be performing our Q3 Maintenance Release (MR3.5) to the CxEngage platform. The details of the release can be found: https://docs.cxengage.net/Help/Content/Release_Notes/Release_Notes.htm

Who: CxEngage Customers
What: The CxEngage Application will be updated with a code release
When: Saturday November 16th, 2019, 12:00 UTC to 18:00 UTC
Where: CxEngage Platform at Serenova Data Centers

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549 UK = +44 808.178.5513
NZ = +64 4.8318.707 AU = +61 2.8015.5378
BR = +55 800878 2446

Posted Nov 14, 2019 - 15:51 UTC

This scheduled maintenance affected: CxEngage - North America Region (Reporting) and CxEngage - Europe Region (Reporting).