Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 07, 2019 - 03:00 UTC
Scheduled
Serenova is completing emergency maintenance on a database to optimize and improve performance as a part of our focus on stability and availability.
When: Saturday July 6th, 2019, 10:00PM CDT to 11:00PM CDT Sunday July 7th, 2019, 3:00AM UTC to 4:00AM UCT
What do I need to do? No additional customer actions will be needed as no customer impact is expected.
Our Support Desk is available should you experience any issues: http://status.cxengage.com/ US = +1 800.793.0549 UK = +44 808.178.5513 NZ = +64 4.8318.707 AU = +61 2.8015.5378 BR = +55 800878 2446
Posted Jul 07, 2019 - 03:00 UTC
This scheduled maintenance affected: CxEngage - North America Region (Voice Services, API Services, Reporting, Messaging Services, CxEngage Agent UI, CxQM Web, CxQM Recorder) and CxEngage - Europe Region (Voice Services, API Services, Reporting, Messaging Services, CxEngage Agent UI).