CxEngage Emergency Maintenance
Scheduled Maintenance Report for CxEngage
Completed
The scheduled maintenance has been completed.
Posted Jul 07, 2019 - 04:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 07, 2019 - 03:00 UTC
Scheduled
Serenova is completing emergency maintenance on a database to optimize and improve performance as a part of our focus on stability and availability.

When: Saturday July 6th, 2019, 10:00PM CDT to 11:00PM CDT
Sunday July 7th, 2019, 3:00AM UTC to 4:00AM UCT

What do I need to do?
No additional customer actions will be needed as no customer impact is expected.

Our Support Desk is available should you experience any issues:
http://status.cxengage.com/
US = +1 800.793.0549
UK = +44 808.178.5513
NZ = +64 4.8318.707
AU = +61 2.8015.5378
BR = +55 800878 2446
Posted Jul 07, 2019 - 03:00 UTC
This scheduled maintenance affected: CxEngage - Europe Region (Voice Services, API Services, Reporting, Messaging Services, Toolbar) and CxEngage - North America Region (Voice Services, API Services, Reporting, Messaging Services, Toolbar, CxQM Web, CxQM Recorder).