CxEngage Degraded performance on Inbound and Outbound calls

Incident Report for CxEngage

Resolved

This incident has been resolved.
Posted Jun 25, 2019 - 21:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 25, 2019 - 19:20 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jun 25, 2019 - 19:18 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 25, 2019 - 19:01 UTC
This incident affected: CxEngage - North America Region (Voice Services).